Resources
FAQs
Common Questions from Our Clients
We understand that navigating support services can be overwhelming at times, and you might have a few questions along the way. This page brings together answers to the things our clients ask us most often — from how our services work to what you can expect when working with us. If you can’t find what you’re looking for here, please don’t hesitate to get in touch.
What are your qualifications and experience in providing care for people with developmental disabilities?
At EllieB’s, we have over 45 years of experience supporting individuals aged 7 to 65 with developmental disabilities and complex needs. As a registered provider with the highest level of oversight, our team is trained to understand the requirements of developmental disabilities and skilled in supporting non-verbal individuals and diverse communication styles. All workers are trained specifically for our work and must also undergo the most stringent checks and balances before commencing, including a mandatory NDIS Worker Screening Check.
How much involvement can I have once my child enters Supported Independent Living (SIL)?
You can remain actively involved when your child enters Supported Independent Living (SIL). Families and guardians often continue playing a vital role in decision-making, care planning, and advocacy—helping ensure the person’s rights are protected and that their voice is heard. Your support and presence offer reassurance and continuity, making the transition smoother and more empowering for your child.
How often can I visit my child/family member once they enter the service?
Staying connected with family and loved ones is vital when someone enters NDIS Supported Independent Living (SIL). It helps maintain emotional stability, fosters a sense of belonging, and supports their confidence as they adjust to a new environment. These connections also play a key role in advocating for their needs, sharing in their progress, and celebrating milestones—ensuring they continue to feel supported, valued, and part of a meaningful social network.
How Does Respite Work Under the NDIS?
Respite care gives families a much-needed break by providing temporary support for children with developmental disabilities. Under the NDIS, respite is often funded through Short-Term Accommodation (STA) and can include care for a few hours, overnight stays, or even longer periods.
There are different types of respite:
- Centre-based respite: your child joins group activities at our state-of-art disability respite centre.
- Community access respite: support workers help your child engage in social or recreational activities to build their independence.
- Emergency respite: available when unexpected situations arise.
Respite benefits both you and your child. It allows caregivers to rest and recharge, while children enjoy new experiences, build independence, and develop social skills in a safe environment.
To access respite through the NDIS, you’ll need to include it in your child’s NDIS plan. This involves showing how the support will benefit your child and help you continue your caring role. Your NDIS planner or support coordinator can guide you through this process. We can then work with you and your loved one to prepare planned stays.
How can you help if I need emergency respite?
If you need emergency respite, you can contact our on-call service on (08) 8252 1000 —we’re available 24/7 to help arrange short-term care when you’re suddenly unable to provide support, such as due to illness or crisis. They’ll also link you with someone who can connect you with local services and help find a safe, suitable option for your family member.
How do I find out more about your services?
You can learn more about our services by visiting the services pages on this website, giving us a call, or stopping by for a chat. We’re happy to walk you through the supports we offer and help you find the right fit for your needs.
What do I do if my NDIS supports go wrong?
The National Disability Insurance Scheme (NDIS) has an oversight agency responsible for ensuring NDIS services are delivered fairly to you.
It’s called the NDIS Quality and Safeguards Commission (QSC) and you can reach it on weekdays on 1800 035 544. Alternatively, you can reach the Commission through TTY on 133 677 or the National Relay Service on 1800 555 660 and ask to be put through to 1800 035 544.
You can complain if services or supports were not:
- provided safely or respectfully
- to an appropriate standard
You can make a complaint on the phone or use the Commission’s complaint contact form. If you decide to make an anonymous or confidential complaint, you might call the complaints number instead of using the form.
You can also flag a reportable incident with the Commission. People reporting an incident must use an Immediate Notification Form they submit at the NDIS Commission Portal.
If you or your supporters have any queries about the NDIS, you can call People with Disability Australia’s (PWDA’s) Information, Intake and Referral Service on 1800 422 015.
